Refund Policy
Payment and Refunds
Payments are made against invoices. Invoices are generated for quotes based on the details provided by the customer on our enquiry form. Refunds are not accepted for quotes or work based on incorrect information supplied by the customer.
Payment is due once we ‘commence’ the work on your project based upon the information you provide to us. We will email an electronic invoice to the email address you provide to us. As the work we undertake is 100% bespoke to each individual project, once we issue our calculation documents there will be no refunds unless our work is failed or deemed unacceptable by Building Control and written evidence to that effect is provided to us. In the first instance please contact us as we would try to rectify any issues arising from Building Control written assessment/written rejection of work.